Terms of sale
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Terms of cancelation
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You will find, in the box below, the amount of the costs invoiced in the event of cancellation. You can cancel your reservation by using the contact form or by calling us. If your reservation includes reservation fees, please note that these are non-refundable. It is advisable to cancel as soon as possible after the cause of the cancellation has arisen.
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Cancellation fees
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Free cancellation 72 hours before. If you cancel later or in case of no-show at the hotel, the first night without extras is charged and non-refundable. In the event of cancellation, if you have paid all or part of the reservation online, this amount will be returned to you after deduction of the cancellation fees (except for non-cancellable non-refundable offers).
Please note that the hotel will charge your credit card for the nights ordered. In case of modification and / or cancellation of this reservation, we ask you to notify us at the latest 72 days before the date of arrival. In addition, in the event of early departure, reception must be informed before 12 noon the day before departure. Otherwise, and if you do not show up, we would be obliged to maintain the planned invoicing. Specific conditions may be applied for all reservations equal to or above 5 reserved rooms.
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Taxes
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The prices are displayed including VAT. Tourist tax, government or local taxes may be requested in addition if applicable.
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Arrival time, Departure time
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Your room or apartment will be available at reception from the time indicated. On the day of your departure, you must vacate your room / apartment at the latest at the time indicated below. The invoicing of an additional night may result from failure to comply with this departure deadline. It is recommended to use the "Comments or additional information" box on the booking form to notify your estimated time of arrival, especially if it is late or earlier. These times are given for information only and may be subject to adjustment. Please contact the management using the contact form. Arrival time (from): 11:00 - Departure deadline: 10:00
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Payment and validation of the reservation
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You will find, in the box below, the meyens of payments which will be requested from you to validate and guarantee your reservation. Payments must be made with one of the cards below, through our secure internet pages. Your credit card details will be encrypted with SSL (Secured Socket Layer). Your credit card details can never pass over the internet without being encrypted.
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Visa
MasterCard
American Express
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Any extras (breakfast, bar.) Which are not explicitly included in the prices will be payable directly on site. 100% of the total amount is debited when booking, possibly with the breakfast option. Your account will be debited in EUR.
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Privacy Policy -RGPD
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You will find below the confidentiality policy with regard to the treatment and protection of the information that you may be required to transmit when using this site accessible from the following URL: https: // www. ledoullennais.fr (or also referred to as the “Site”).
Please note that this confidentiality policy may be modified or supplemented at any time by SAS le Doullennais, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. These modifications are binding on the User as soon as they are put online. The User should therefore regularly consult this confidentiality and use of cookies policy in order to be aware of any changes.
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PERSONAL DATA
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In general, you can visit the site https://www.ledoullennais.fr without providing any personal information about you. In any event, you are in no way obliged to transmit this information. However, in case of refusal, you may not be able to benefit from certain information or services that you have requested. As such, the hotel Le Doullennais may in certain cases be required to ask you to enter your surname, first name, email address, telephone number, company and function (hereinafter your "Personal Information") in order to obtain into account your reservation. By providing this information, you expressly agree that it will be processed by SAS le Doullennais. In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978 as amended, the doullennais informs you of the following points:
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1. Identity of the controller
The data controller is the company Sas Le Doullennais with its registered office on rue du Bourg in Doullens located at the address of the hotel.
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2. Purposes of processing
Le Doullennais may process your Personal Information:
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(a) for the purpose of providing you with the information or services you have requested (in particular: sending the Newsletter or commercial offer or various information that may enhance your stay at the Chambiges Elysees hotel;
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(b) for the purpose of collecting information enabling us to improve our Site, our products and services (in particular by means of cookies);
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(c) for the purpose of contacting you regarding various events relating to the Chambiges Elysees hotel, including in particular product updates and customer support.
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3. Recipients
the hotel le Doullennais is the recipient of your Personal Information. Neither SAS le Doullennais, nor any of its subcontractors, sells the personal data of visitors and Users of its Site.
4. Retention period
Your Personal Information is kept by the hotel Le Doullennais only for the time corresponding to the purpose of the collection, which cannot in any case exceed 36 months.
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5. Computer Rights and Freedoms
You have the following rights regarding your Personal Information, which you can exercise by writing to us at the postal address mentioned in point 1 or by completing the form opposite.
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o Right of access and communication of data
You have the option to access Personal Information concerning you. However, because of the obligation of security and confidentiality in the processing of personal data incumbent on the Doullennais, you are informed that your request will be processed provided that you provide proof of your identity, in particular by the production of '' a scan of your valid identity document (in the event of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the event of a written request).
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Sas le Doullennais informs you that it will be entitled, if necessary, to oppose manifestly abusive requests (by their number, their repetitive or systematic nature). To help you in your process, in particular if you wish to exercise your right of access by means of a written request to the postal address mentioned, you will find by clicking on the following link a model letter prepared by the National Commission of Information Technology and Freedoms (the “CNIL”).
(https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces)
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o Right to rectify data
Under this right, the legislation empowers you to request the rectification, updating, blocking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete if necessary. Also, you can define general and specific directives relating to the fate of personal data after your death. Where applicable, the heirs of a deceased person may demand that the death of their relative be taken into account and / or to make the necessary updates.
To help you in your process, in particular if you wish to exercise, on your own account or on behalf of one of your deceased relatives, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter developed by the CNIL.
(https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees)
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o Right of opposition
The exercise of this right is only possible in one of the following two situations: When the exercise of this right is based on legitimate reasons; or When the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes. To help you in your process, in particular if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model letter developed by the CNIL.
(https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet)
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6. Response times
Le Doullennais undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period of time which may not exceed 1 month from receipt of your request.
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7. Authorized service providers
Hôtel le Doullennais informs you that it uses its authorized service providers to facilitate the collection and processing of the data that you have communicated to us, in particular when you make secure reservations on the site. Indeed, if you decide to make a reservation online on the site, you will be directed to a reservation interface and a reservation engine provided by our partner reservation management system Kanata Agency
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We understand that security remains the number one concern of online consumers, which is why we have carefully chosen our partner booking engine. All information sent to this site is encrypted and protected against disclosure to third parties. The Kanata agency certifies that it is implementing a system compliant with PCI DSS (Payment Card Industry Data Security Standards) with the help of stripe.